Postage & Parcelling

PLEASE NOTE:

We will expedite your order with every best intention of minimizing delivery time, we will not however guarantee next day delivery. Our aim is to provide a same day dispatch with orders received before 14h00 (except for Saturday & Sunday).

Update: 19 April 2021

COVID-19:

Severe delays to Tracked 48® and Tracked 24®
Highly recommend UK customers use Royal Mail Special Delivery for urgently required orders

EUROPE/INTERNATIONAL CUSTOMERS:

European services are temporarily suspended (except Rep. of Ireland, Norway & Switzerland)
International packages are subject to Customs Checks & Import Charges
Import charges can include:
- Import Duties
- VAT
- Carrier/Courier clearance charges (brokerage charges)

Free Postage & Parcelling:

Is calculated excluding VAT and excluding the P&P charge - aka 'Sub-Total' on YOUR CART page.

UK Deliveries:

our aim is same day dispatch (provided you place your order before 14h00 on the day of order and excludes Saturdays & Sundays)
we always advise on allowing at least 2-3 days for package delivery
£ 3.96 exc. VAT for Royal Mail Tracked 48®; orders exceeding £115.00 will receive free P&P (2-3 day delivery aim)
£ 5.00 exc. VAT for Royal Mail Tracked 24®; orders exceeding £115.00 will receive free P&P (1-2 day delivery aim)
£ 8.00 exc. VAT for Royal Mail Special Delivery Guaranteed by 1pm®; orders exceeding £135.00 will receive free P&P
£ 18.00 exc. VAT for Royal Mail Special Delivery Guaranteed by 9am®; orders exceeding £400.00 will receive free P&P
Special Delivery Guarnteed are not guaranteed Saurday deliveries

EU Deliveries:

delivery to EU countries is generally 3-5 working days
random Security checks are carried out by Customs throughout the EU and can cause delay
we use Royal Mail for packages under 2kg in weight
we use Parcelforce Worldwide Couriers for packages exceeding 2kg
our charges for P&P to the EU will depend on country
please carefully select your country from the 'Country' drop-down box on the 'Your Cart' page
free P&P applies to orders exceeding a certain amount, this also varies from country to country
all international packages are subject to Customs Checks & Charges at port-of-call, these 'import' charges are for the customer to collect

Deliveries Outside the EU:

deliveries outside of the EU is generally 5-7 working days
Customs & Excise charges at port of call are for the customer to collect/settle
we clearly state that our prices do not include for any Customs & Excise charges levied on the package
we use Royal Mail for packages under 2kg in weight
we use Parcelforce Worldwide Couriers for packages exceeding 2kg
our charges for P&P will depend on country
please carefully select your country from the 'Country' drop-down box on the 'Your Cart' page
free P&P applies to orders exceeding a certain amount, this also varies from country to country
all international packages are subject to Customs Checks & Charges at port-of-call, these 'import' charges are for the customer to collect

Dispatching orders:

please place your order as early as possible
we will endeavour to dispatch your order same day if your order is received (with payment confirmation) before 14h00
after 14h00 on Friday orders will be mailed on Saturday (expect delivery on Tuesday - UK only)
all orders placed on Saturday will be mailed on Monday

OUR STOCKS ARE GENUINE & MAILED FROM THE UK

For orders outside the UK and EUROPE:

If you live outside EUROPE please email our office before making a purchase (use our 'Contact Us' web page for emailing).

Alternatively, you can choose 'country not listed' from the YOUR CART web page:

complete an order with the items you require
from our 'Your Cart' page click the country drop down list
scroll right to the bottom of list
click 'country not listed'
your order will be submitted to us for a shipping quotation
please ensure your 'CONTACT DETAILS' and 'DELIVERY DETAILS' are completed