+44(0)1293 220659 Mon-Fri 08h00-16h00

Postage & Parcelling

PLEASE NOTE:

Although we will expedite your order with all best intention of minimizing delivery time, we will not guarantee next day delivery. Our aim is to provide a same day dispatch with orders received before 14h00 (except for Saturday).

UPDATE: 12 September 2020

COVID-19

  • continues to hamper the lead-times on delivery of packages both UK and International
  • reduced air travel throughout the EU means the majority of EU packages are being moved by road
  • we do recommend that UK customers use the Royal Mail Special Delivery service for urgently required orders
  • Special Delivery is receiving priority over Signed For 1st Class

Free Postage & Parcelling:

Is calculated excluding VAT and excluding the P&P charge - aka 'Sub-Total' on YOUR CART page.

UK Deliveries:

  • our aim is same day dispatch (provided you place your order before 14h00 on the day of order and excludes Saturdays)
  • we always advise on allowing at least 2-3 days for package delivery
  • £ 3.96 exc. VAT for Royal Mail Tracked 48®; orders exceeding £115.00 will receive free P&P (2-3 day delivery aim)
  • £ 5.00 exc. VAT for Royal Mail Tracked 24®; orders exceeding £115.00 will receive free P&P (1-2 day delivery aim)
  • £ 8.00 exc. VAT for Royal Mail Special Delivery Guaranteed by 1pm®; orders exceeding £135.00 will receive free P&P
  • £ 18.00 exc. VAT for Royal Mail Special Delivery Guaranteed by 9am®; orders exceeding £350.00 will receive free P&P

EU Deliveries:

  • delivery to EU countries is generally 3-5 working days
  • random Security checks are carried out by Customs throughout the EU and can cause delay
  • we use Royal Mail for packages under 2kg in weight
  • we use Parcelforce Worldwide Couriers for packages exceeding 2kg
  • our charges for P&P to the EU will depend on country
  • please carefully select your country from the 'Country' drop-down box on the 'Your Cart' page
  • free P&P applies to orders exceeding a certain amount, this also varies from country to country

Deliveries Outside the EU:

  • deliveries outside of the EU is generally 5-7 working days
  • Customs & Excise charges at port of call are for the customer to collect/settle
  • we clearly state that our prices do not include for any Customs & Excise charges levied on the package
  • we use Royal Mail for packages under 2kg in weight
  • we use Parcelforce Worldwide Couriers for packages exceeding 2kg
  • our charges for P&P will depend on country
  • please carefully select your country from the 'Country' drop-down box on the 'Your Cart' page
  • free P&P applies to orders exceeding a certain amount, this also varies from country to country

Dispatching orders:

  • please place your order as early as possible
  • we will endeavour to dispatch your order same day if your order is received (with payment confirmation) before 14h00
  • after 14h00 on Friday orders will be mailed on Saturday (expect delivery on Tuesday - UK only)
  • all orders placed on Saturday will be mailed on Monday

OUR STOCKS ARE GENUINE & MAILED FROM THE UK

For orders outside the UK and EUROPE

If you live outside EUROPE please email our office before making a purchase (use our 'Contact Us' web page for emailing).

Alternatively, you can choose 'country not listed' from the YOUR CART web page:

  • complete an order with the items you require
  • from our 'Your Cart' page click the country drop down list
  • scroll right to the bottom of list
  • click 'country not listed'
  • your order will be submitted to us for a shipping quotation
  • please ensure your 'CONTACT DETAILS' and 'DELIVERY DETAILS' are completed