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OUR RETURN/CANCELLATION POLICY

A. Error on Our Part:

  1. Firstly, an apology from all of us! We try our best to avoid these as they are an abuse of your time and patience; as well as an uncalculated expense to us.
  2. Please contact our office within 7 days of receipt so we can arrange the collection and return of these goods to our office - this at our expense.
  3. Once we are in receipt of the goods in question we will process a replacement order, OR see note a.4.
  4. In the case of an urgent replacement we will process a new order for which you will be charged. A refund for the returned item(s) will be processed once we are in possession of the returned goods.
  5. Returned goods must be accompanied by the original invoice or a photocopy thereof.
  6. Returned goods must be in their original packaging. (This serves to ensure we receive the returned items in good order.)
  7. Importantly, returned goods must be in an unused condition.

B. Error on Your Part:

  1. Importantly, returned goods must be in an unused condition.
  2. Returned goods must be accompanied by the original invoice or photocopy thereof.
  3. Returned goods must be in their original packaging. This serves to ensure we receive them in good order too.
  4. Please contact our office, we offer a 7 day or 1 week money-back return plan. (In other words you need to inform us within 7 days of receipt that you wish to return the item.)
  5. You will receive a refund for the goods returned but postage is at your expense. We strongly recommend you use postage that will insure the contents against loss or damage and as a return of courtesy please use ‘recorded’. These goods are your responsibility until they are returned to us and in our possession.

C. Damaged or Faulty:

  1. Importantly, returned goods must be in an unused condition.
  2. Should you receive goods that are damaged, faulty or incomplete please contact our office. You have 7 days in which to inform us.
  3. Damaged packaging that indicates goods have been damaged ‘in transit’ must please be retained (for our records) - also, indicate when receiving the parcel that it is damaged – by noting as such next to your signature.
  4. Damage through transit should be fairly obvious due to the condition of the packaging. Please contact our office immediately upon taking receipt of such a parcel.
  5. We do endeavour to carry out Quality Assurance before dispatching any goods and they will be dispatched in good order.
  6. We will arrange the collection and return of these goods to our office (this at our expense).
  7. Once in receipt of the goods in question we will process a replacement order, OR see note c.8.
  8. In the case of an urgent replacement we will process a new order for which you will be charged. A refund for the returned items will be processed once we are in possession of the returned goods.
  9. Returned goods must be accompanied by the original invoice or photocopy thereof.
  10. Returned goods must be in their original packaging. This serves to ensure we receive them in ‘good’ order, no matter how badly damaged they may be.